AI-powered iOS app that turns raw footage into share-ready social videos in seconds — built for creators and small businesses.
Templify.ai is a video editing and content creation platform. As demand grew, peak-period support volume started eating into the team’s time and operating margin. Ekreative built and deployed a continuously learning AI support agent — fully integrated with subscription workflows — to fix it.
Customer support requests were creating operational bottlenecks during peak usage periods — especially on weekends, when response times slowed significantly.
The team faced a growing ticket backlog, slow resolution, rising operating costs, manual subscription management, and an inconsistent customer experience during high-traffic windows.
Ekreative designed and deployed an AI agent trained on historical support tickets, product documentation, feature workflows, and platform knowledge — integrated directly into subscription management.
It resolves requests instantly, automates cancellations and plan changes, applies platform policies, coaches users on how to get more from the product, and escalates only true edge cases.
"Ekreative helped us completely transform how we handle customer support. We automated nearly 50% of support requests, reduced operational costs by 89%, and lowered customer response times from hours to minutes — while creating a better overall user experience."
Two ways to start. Both get a real response from someone senior — within one business day.
Pick a time directly on our calendar. You'll talk with a senior strategist and walk out with a written feasibility scope — even if you don't hire us.
Tell us what you're working on. Our sales lead, with technical input from one of our architects will review it and reply within 1 business day with concrete next steps — not a sales sequence.